Frequently Asked Questions

Number

Do I need to install tracking codes or analytics?

Installing tracking codes like Google Analytics is optional. If you want insights into visitors and performance, I can help set them up and monitor for you.

Number

How do you handle GDPR, privacy, and cookies?

I provide a general Privacy Policy and integrate CookieYes for GDPR-compliant cookie consent management. CookieYes is free for up to 15,000 views monthly, suitable for most small businesses.

Number

Do you build ecommerce websites?

Ecommerce websites are available as custom projects. Due to their complexity, I recommend a consultation call to discuss your requirements before starting.

Number

How is my website hosted and secured?

Webflow handles all hosting, uptime, backups, and security, so you do not need to worry about servers or maintenance. This ensures your site is fast, reliable, and safe.

Number

What are your payment terms?

Typical projects start at £995, with a 50% deposit required upfront and the remainder due on project completion or per agreed milestones. Flexible payment plans are available. View our Pricing here for more information.

Number

What happens if I want to cancel or pause the project?

You can cancel or pause with prior notice. Cancellation fees may apply proportional to work done, detailed in our agreement for clarity and fairness.

Number

How do you communicate during the project?

Communication is regular and transparent, via email and scheduled video calls, keeping you updated and involved at every step.

Number

Do you offer refunds or revisions?

I offer up to three rounds of revisions to ensure your satisfaction. Refunds are evaluated case-by-case, depending on project scope and work completed.

Number

How long have you been designing websites?

I have over seven years of experience designing and developing websites, working with clients in home services, consulting, creatives, and more.

Number

Do you work with agencies or direct clients only?

I primarily work directly with clients for personalised service but also collaborate with agencies on larger projects when needed.

Number

What industries do you specialise in?

Law Firms, Consultants, Recruiters, Engineers, Financial Advisers, Marketing Agencies, Small eCommerce Sites, General Small Businesses, Manufacturing Companies, Construction Firms, Contracting Businesses, Creative Agencies, Chefs, Gamers, Designers, Non-Profits, Pet Sites, Schools

Number

Who is Socialectric and what services do you offer?

I am Eric Phung, an independent web designer and Webflow developer specialising in creating tailored websites, SEO optimisation, branding, and content writing for small to medium businesses across various industries.

Number

Where are you located and do you work remotely?

Based in Greater Manchester, UK, I work remotely with clients worldwide, offering flexible communication via email and video calls to fit your schedule.

Number

What Counts as a “Small Task”?

Each task should take no longer than 15 minutes and includes:

Editing existing page content or images
Adding or updating CMS items (blogs, portfolios)
Simple design tweaks (fonts, colours, spacing)
Updating buttons, links, or forms
Basic SEO updates (metadata, alt text)

Larger design or development projects are quoted separately.

Add-ons:

10 extra task requests: £120
50 extra task requests: £500
100 extra task requests: £800

Please note: unused requests do not roll over. Purchase based on your anticipated needs.

Number

Can you help with branding and logo design?

Yes, I offer brand identity design services including logos, colour palettes, typography, and brand guidelines to create a consistent and memorable brand presence.

Number

How much does a website cost?

Projects typically start at £995, with pricing varying based on scope, page count, features, and add-ons like SEO or ecommerce. I provide detailed quotes after reviewing your needs.

Number

What if I need additional pages or features?

Additional pages and features are priced separately and agreed upon before development to keep your project on track and transparent.

Number

Do you offer ongoing maintenance or support plans?

I offer flexible maintenance plans covering content updates, technical support, and SEO optimisation to keep your website secure and effective long term.

Number

Do you charge hourly or fixed price?

Most projects are fixed price for clarity and budget control, but I also offer hourly rates for maintenance and smaller tasks.

Number

Do you offer SEO and content writing services?

Yes, I provide SEO services including keyword research and optimisation, plus professional website copywriting and blog writing to help grow your organic reach.

Number

Can you redesign my existing website?

I offer redesign and redevelopment services, migrating sites to Webflow for better performance and ease of management while modernising your online presence.

Number

What types of websites do you build?

I build fully custom, responsive websites using Webflow, including business sites, portfolios, e-commerce, and landing pages. My focus is on websites that drive sales and engagement.

Number

What is included in your website design and development packages?

Packages include tailored Figma design, Webflow development, SEO optimisation, responsive layouts, and basic animation. Content writing, branding, and ecommerce integrations are available as add-ons.

Number

How do I book a project with you?

You can book a consultation or project via my website's contact form or scheduling link, after which I provide a tailored proposal and agreement for your approval.

Number

How do you handle hosting and domain setup?

I assist with setting up Webflow hosting and domain connection, or integration with third-party hosting if preferred, ensuring a smooth, hassle-free launch.

Number

What if I want to make changes after launch?

I offer ongoing maintenance and support plans for updates, enhancements, and technical support to keep your site current and secure.

Number

How many revisions are included?

Up to three revision rounds are included to ensure the final website meets your expectations. Additional revisions can be arranged as needed.

Number

What platform do you build on (Webflow, Wix, etc.)?

I specialise exclusively in Webflow for flexible, scalable websites that are easy to manage without coding skills.

Number

Do you provide training on how to update my website?

Yes, I provide training sessions and documentation so you can confidently manage and update your website after launch.

Number

Will my website be mobile-friendly and SEO-optimised?

Yes, all websites are built fully responsive and optimised with SEO best practices including clean code, fast loading, and on-page SEO elements.

Number

Can I provide my own content and images?

Absolutely, client-provided content and images are welcomed. I can also help with content creation if needed.

Number

What do you need from me before starting?

I will need your project brief, branding materials, content (text and images), and access to existing platforms if applicable to start design and development smoothly.

Number

How long does it take to complete a website?

Most projects complete within 4 to 8 weeks depending on complexity and content readiness. I provide a clear timeline during onboarding and keep you updated throughout.

Let’s Build Your Growth Engine

Ready to Stop Losing Business?

Book your free discovery call and get a personalised action plan—no obligation, no hard sell. Your competitors won’t wait. Neither should you.

Let's Talk